shipping and such

HOW WE SHIP So we really want you to come into the shop, but we understand that it might be hard to do if you're living in another part of Florida, or beyond. But we hope that if you find yourself in Sarasota, you'll stop in. And we really want to talk to you in person, but if you call ( 941 951 7860 ) and you get voice mail, it means we're helping a customer. We happen to love email because we can respond at 3 am when we're away from the shop. Feel free to drop us a line at cheese @ artisancheesecompany.com THE PACKAGE When you get the package, please inspect it. If there's something wrong with it, we need to know right away. If you  have a smart phone, take photos of any damage. Please don't delay in opening the package - it contains cheese that needs to get into the fridge right away. If your package gets caught up in a weather issue etc, we will try to do what we can to get it re routed. We cannot be responsible for damage issue related to
  1. Addresses that are not correct
  2. Weather issues (Acts of God)
  3. Gift boxes that are sent to people when they are out of town, or there is no one at the address to receive the shipment. Remember this is cheese and it's perishable!
How we ship We are shipping across the country. If you live in Florida it means that you'll get your shipment with a day or two of shipping if you choose ground. That's great news because it means that shipping is cheaper. You're getting overnight and paying ground Fed Ex. We use Fed Ex because we have a great discounted rate with them. When we ship - this is important We NEVER ship cheese or perishable items on Thursdays or Fridays. If you want to pay for overnight shipping, and your order comes in early on Thursday then we will do so, but please understand that for cheese this is highly risky, so we will only do it if the weather is looking good on the transit route. And we certainly don't want things to sit in the warehouses over the weekend. Caveat Emptor. We will email you to make sure if an order comes in on one of these days. We will try to get your shipment out the same day, but depending on when receive your order it will likely take 24 hours to process. For FLORIDA we will ship cheese and perishables on Mondays, Tuesdays, and Wednesdays if the order gets to us before 10 am. If your items are pantry goods (non perishable) then we'll ship M - F The rest of the country We are all the way down here in Florida, so we ONLY ship cheese on Mondays and Tuesdays to the rest of the country, unless you are paying for overnight shipping, or if your order gets to us before 9 am on Wednesday and you're paying for two day shipping, or overnight, we will send the order on Wednesdays too.  If your items are pantry goods (non perishable) then we'll ship M - F We NEVER ship cheese or perishable items on Thursdays or Fridays. If you want to pay for overnight shipping, and your order comes in early, early on Thursday, then we will do so, but please understand that for cheese this is highly risky, so we will only do it if the weather is looking good on the transit route. And we certainly don't want things to sit in the warehouses over the weekend. Caveat Emptor. We will email you to make sure if an order comes in on one of these days. We will try to get your shipment out the same day, but depending on when receive your order it will likely take 24 hours to process. Inventory Like our pantry goods in the shop, much of what we have online are one-of-a-kind, and we like to keep our inventory fresh and unique. If an item is sold out, we will let you know immediately and we don't charge your card until we confirm the order. Enjoy!